Cookie Policy

1. What Are Cookies?

Cookies are small text files that can be stored on your computer, phone, tablet or other device when you visit a website.

They are widely used to make websites work properly, remember information and preferences, provide shopping and checkout functionality, maintain security and help website owners understand how their websites are used.

Similar technologies, such as scripts, tags, pixels and browser storage, may perform related functions. In this policy, references to cookies may also include similar technologies where appropriate.

2. How We Use Cookies

Haunts uses cookies and similar technologies to:

• Operate our website and online shop
• Remember items added to your basket
• Enable checkout and payment functionality
• Maintain customer sessions and account functionality
• Remember cookie and consent preferences
• Help protect our website and customers against security threats and fraud
• Monitor website performance
• Understand how visitors use our website, where you have permitted analytics technologies
• Improve our website and customer experience

Some technologies are necessary for the website and online shop to work correctly. Others are optional and are only used where the appropriate permission has been obtained.

3. Types of Cookies and Technologies We Use

Necessary and Functional Cookies

These are used where necessary to operate the website or provide functionality that you request.

For example, they may be used to:

• Remember products added to your shopping basket
• Maintain your basket while you browse the website
• Enable the checkout process
• Process and secure payments
• Maintain customer login sessions
• Provide security and fraud-prevention functionality
• Remember your cookie preferences
• Ensure the website operates reliably

Our ecommerce website is built using WordPress and WooCommerce, and necessary cookies or similar technologies may be used as part of the shopping, account, basket and checkout experience.

Our payment and security services may also use technologies necessary to process transactions securely, prevent fraud or protect the website.

Where a cookie or similar technology falls within an applicable legal exception, consent may not be required. For example, the ICO identifies technologies used to remember products in an online shopping basket as a type that may be necessary to provide the service requested by the user.

Analytics Cookies

With the appropriate permission, we use analytics technologies to help us understand how visitors interact with the Haunts website.

We may use Google Analytics 4 (GA4), including implementation or management through Google Tag Manager and MonsterInsights.

Analytics information can help us understand matters such as:

• Which pages are visited
• How visitors navigate around the website
• How visitors arrived at the website
• General website usage and interaction
• Device and browser information
• Website performance

We use this information to understand and improve the website and customer experience.

Where consent is required, these technologies will not be activated unless you have made the relevant choice through our cookie consent system.

Security Technologies

Security technologies may be used to help identify malicious traffic, protect customer information, prevent unauthorised access and maintain the security of the website.

We currently use services including Wordfence to help protect the website.

Some security technologies may be necessary for the safe operation of the website and therefore may not require consent where an applicable exception applies.

Cookie Preference Technologies

We use Complianz to provide our cookie consent and preference system.

Complianz may use cookies or similar technologies to remember choices you make about cookies so that the website can respect those choices on subsequent visits.

Marketing Technologies

We do not automatically enable optional marketing or advertising technologies simply because you visit the website.

If marketing, advertising or other tracking technologies are introduced that require your consent, they will be controlled through our cookie consent system as appropriate.

Our separate email marketing activities, including the planned use of Mailchimp, are explained in our Privacy Policy. Choosing whether to receive marketing emails is separate from your cookie preferences.

4. Cookie Consent and Your Choices

When you first visit our website, our cookie consent system will provide information and choices regarding relevant non-essential cookies and similar technologies.

Where consent is required, these technologies will not be activated before you make the appropriate choice.

You can choose whether to permit relevant optional technologies and can change or withdraw your choices using the cookie settings available on our website.

Rejecting optional cookies will not prevent you from using the core Haunts website and online shop, although certain optional functionality may be unavailable.

Current ICO guidance requires users to be given appropriate information about storage and access technologies and, where consent is required, that consent must meet the UK GDPR standard of being freely given, specific, informed and unambiguous.

5. Current Cookie Details

The exact cookies and similar technologies used by a website can change as its software, functionality and third-party services are updated.

Our cookie consent system provides current information about the cookies and technologies identified on the Haunts website, including their purposes and relevant categories.

This allows the information presented to visitors to reflect the technologies actually in use rather than relying solely on a static list that may become outdated.

6. Managing Cookies Through Your Browser

In addition to the controls provided on our website, most web browsers allow you to manage cookies through their settings.

Depending on your browser, you may be able to:

• View stored cookies
• Delete cookies
• Block certain cookies
• Block third-party cookies
• Prevent websites from storing cookies
• Clear cookies when you close your browser

Please be aware that blocking cookies that are necessary for the operation of the website may affect functionality. For example, features such as the shopping basket, customer account or checkout may not work correctly if essential website storage is prevented.

The ICO similarly notes that browsers provide controls for deleting and blocking cookies.

7. Third-Party Services

Some of the technologies used on our website are provided by or interact with third-party services.

Depending on the services active on the website and your cookie choices, these may include:

• WooCommerce / WooPayments – ecommerce, checkout and payment functionality
• Google Analytics 4 – website analytics
• Google Tag Manager – management of website tags and technologies
• MonsterInsights – integration and management of analytics functionality within WordPress
• Complianz – cookie consent and preference management
• Wordfence – website security

These providers may process information according to their own privacy terms and, where applicable, our arrangements with them.

Some providers may process information outside the United Kingdom. Where personal information is involved, further information about international processing and the safeguards that may apply is provided in our Privacy Policy.

8. Changes to the Cookies We Use

The technologies used by the website may change as we update our online shop, introduce new functionality or change service providers.

Our cookie consent system may therefore update the detailed information it provides as the website’s technologies change.

Where a change affects the choices available to you or requires new consent, we will update our consent arrangements as appropriate.

We may also update this Cookie Policy from time to time. The latest version will be published on this page and the “Last updated” date will be changed accordingly.

9. Privacy

Some cookies and similar technologies may involve the processing of personal information.

For more information about how Haunts collects, uses, shares and protects personal information, including information about your data protection rights, please see our Privacy Policy.

10. Contact

If you have any questions about our use of cookies or similar technologies, please contact:

Haunts

98 Huddersfield Road

Holmfirth

West Yorkshire

HD9 3AX

United Kingdom

Email: info@hauntme.co.uk