Delivery & Returns Policy

Delivery & Returns

Delivery

We currently deliver to England, Scotland and Wales. We do not currently deliver to Northern Ireland or destinations outside Great Britain.

Standard Delivery

Standard delivery costs £3.65 per order.

We aim for Standard Delivery orders to arrive within 3-5 working days after dispatch.

Faster Delivery

Faster Delivery costs £4.65 per order.

We aim for Faster Delivery orders to arrive on the next working day after dispatch.

Delivery & Processing Times

As our Haunts are handmade and carefully prepared for dispatch, please allow up to 3-5 working days for order processing, unless otherwise stated on the product page.

We currently deliver to England, Scotland and Wales only.

Standard Delivery costs £3.65 per order, with an estimated delivery time of 3-5 working days after dispatch.

Faster Delivery costs £4.65 per order, with an estimated delivery time of the next working day after dispatch.

Delivery estimates are not guaranteed and exclude order processing time. We will notify customers of significant delays and comply with applicable statutory delivery requirements.

Returns & Refunds

We hope you love your Haunt. Each one is individually handmade and hand-finished, so small variations in colour, texture and detail are part of its character. These natural differences are part of what makes each Haunt individual.

Changed Your Mind?

If you purchase a Haunt online, you normally have the right to cancel your order without giving a reason within 14 days after the day you receive your goods. Where an order is delivered in separate parcels, the cancellation period normally runs from receipt of the final item.

To cancel, please email info@hauntme.co.uk with your order details and a clear statement that you wish to cancel.

You then have a further 14 days from notifying us to return the goods.

Please contact us before sending anything back so that we can provide the correct return address and instructions. Items should be securely packaged to help protect them during transit, and we recommend retaining proof of postage.

Unless the item is faulty, damaged, incorrect, or we have agreed otherwise, you are responsible for the cost of returning it to us.

We will refund the price paid for the returned item together with the cost of our standard delivery option. If you selected a more expensive delivery service when placing your order, we will refund an amount equal to our standard delivery charge rather than the additional cost of the upgraded service.

Your refund will be made using the same payment method used for your original purchase unless we agree otherwise with you.

We may wait until we have received the returned item, or you provide evidence that you have sent it back, before issuing your refund. Refunds will be made within 14 days of whichever of these happens first.

You are welcome to inspect your Haunt as you reasonably would if viewing an item in person. If it has been handled beyond what is necessary to establish its nature, characteristics and condition, and this reduces its value, we may make an appropriate deduction from the refund.

Return Postage & Address

For change-of-mind returns, customers are responsible for the direct cost of return postage.

Please return items securely packaged to:

Haunts

98 Huddersfield Road

Holmfirth

West Yorkshire

HD9 3AX

United Kingdom

We recommend retaining proof of postage. Original packaging is not required, although items should be packaged carefully to prevent damage in transit.

Refunds

Where you validly cancel an eligible order, we will refund the price of the returned goods and the applicable standard delivery charge where required by law.

If you selected Faster Delivery, we are not required to refund the additional amount above our standard delivery rate.

Refunds will be issued without undue delay and, where we are entitled to await the return, within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.

Refunds will be made using the original payment method unless otherwise agreed.

Customers may inspect their Haunt as they would in a shop. If handling beyond what is reasonably necessary reduces its value, an appropriate deduction may be made where permitted by law.

Damaged, Faulty or Incorrect Products

If your Haunt arrives damaged, faulty, incorrect or not as described, please contact info@hauntme.co.uk with your order number and details of the issue.

Photographs are helpful in allowing us to assess the issue quickly, but are not a condition of exercising your statutory rights.

Under the Consumer Rights Act 2015, customers generally have a 30-day short-term right to reject faulty goods, subject to the provisions of the Act. Further remedies may apply after this period.

Where goods are faulty, damaged, incorrect or misdescribed, we will cover reasonable return postage costs where required by law.

The Handmade Nature of Haunts

Every Haunt is individually handcrafted and finished using a mineral-based material. As a result of this artisanal creation process, no two Haunts will ever be completely identical.

Subtle variations in colour, texture, surface finish and decorative detail are an inherent part of their individual character. Small surface features, such as tiny air bubbles, natural variations in texture or minor irregularities arising during their creation, are normal characteristics of handmade products.

These subtle differences are part of what makes each Haunt unique and should not necessarily be regarded as imperfections or manufacturing defects.

Product photographs are representative of the design, but customers should expect some variation between the item pictured and the individual Haunt they receive.

Minor cosmetic variations consistent with the handmade nature of the product do not, in themselves, constitute a fault, provided the item remains of satisfactory quality and corresponds with its description.

Nothing in this section affects your statutory rights where a product is genuinely faulty, damaged, not as described or otherwise fails to meet the requirements of the Consumer Rights Act 2015.

Cancellation Form

If you wish to cancel an eligible order, you may use the form below. You do not have to use this form; you can also contact us directly at info@hauntme.co.uk.